Pre-emptive maintenance

All office equipment supplied by Complete is covered by our unique Pre-emptive Maintenance Plan

Included as part of our Service Level Agreement (SLA), the plan includes regular scheduled servicing of all equipment and replacement of parts that are likely to fail. This far exceeds the manufacturers recommended service intervals, ensuring the best quality printing over the full lifetime of the machine and minimal downtime.

What does Pre-emptive Maintenance entail?

Virtually all copier and printer manufacturers claim to offer preventative service on their products and who are we to argue, they make the things after all! We have found though, that nearly all manufacturers over-estimate the reliability of their products.

An experienced and qualified engineer will visit your site to conduct physical checks of both your hardware and its environment to identify and fix any issues before they become a problem.

BAND 1 Print / copy speed of 50+ ppm               Monthly service intervals

BAND 2 Print / copy speed of 31-49 ppm            2 x Monthly service intervals

BAND 3 Print / copy speed of 21-30ppm             3 x Monthly service intervals

BAND 4 Print Room / High Volume                     Individual case assessment

At these agreed intervals a qualified Complete Technician will perform the following procedures: 

One:    Preventative maintenance in accordance with our minimum call procedure

Two:      An assessment of outstanding life of all parts and consumables

Three:   Parts will be replaced if they are expected to fail before the next visit

Four:     Replenishment of al toner supplies

How will Pre-emptive Maintenance help my business?

Pre-emptive Maintenance delivers:

• Reduced support service costs
• Increased productivity
• Reduced hardware failure and associated costs
• Reduced system downtime by identifying potential problems earlier
• Minimised downtime - increased uptime
• Extended hardware life

Pre-emptive Maintenance has already provided a rapid return on investment for many of our clients.

We think this has got to be a better way of doing things – and what’s more we reckon it’s an industry first.