Complete Facilities Manager

Remote Support and automated consumable replenishment

Complete Faciliites Manager is an online service designed to monitor device status for service and supplies. It also enables print volumes and meter readings to be accessed remotely.

Pro-active Incident Alerts
Having remote visibility of the status of our clients' fleet is key to delivering a well-managed service. Through device alerts, triggers and graphical displays, responses can be immediate and pro-active service can be provided.

Meter Reporting
Device meter readings can be collected automatically, from networked, connected devices, eliminating the need for manual collections. This accurate and timely data can be used to analyse the fleet for continuous improvement opportunities, and for billing purposes.

Implementation of Facilities Manager will provide you with a proactive service model in which any problems are anticipated and prevented before they take place or are fixed quickly after they occur. When something goes wrong with an MFD, information about the problem comes directly from the device, giving the service technician an accurate diagnosis and reducing the need for repeat service calls. Facilities Manager allows the device to report the error condition immediately, letting the engineer arrive on site  before you even know there is a problem.

Security
SNMP scanning is done with the internal network only, via the standard SNMP port.

The Information Collection Engine (ICE) uses unicast transmission to communicate to each IP address in the configured scan range. No broadcast packets are sent.

The ICE connects to the Print Audit server via an outbound connection only. There is no reverse connection made from the Print Audit server to the ICE.