Manage

Complete's manage phase considers both the client and the solution ensuring Service Level Agreement's (SLA's) are achieved and communicated

To maximise efficiency and reduce costs by up to 40%, we take cost-efficient control of the document environment with an integrated suite of applications, tools and proven methodology.

Maximising fleet uptime and client satisfaction are the main focus of fleet maintenance. A suitable support infrastructure is crucial to achieving this.

Complete follows a clearly defined methodology that delivers sustainable business improvement across organisations. This model is executed using proven project management and service management methodologies, resulting in long-term sustainable partnerships between us and our customers.

To ensure the smooth running of the multi-vendor document estate, hardware support options are available. This can include consumable-only fulfilment and extended warranty options on printers, through to full service maintenance agreements which incorporate contracted SLA's, on-site repairs and consumables.

Solution Support

Comprehensive service packages are available which help users get the most out of the software. Whether help is needed installing or updating software or solving technical issues, our highly skilled Professional Services team are available either remotely or on-site.

On-Site Support Staff

Where the requirement exists, resident support staff can be provided to ensure maximum uptime of the estate and SLA's are achieved.