Typical print environment

Typical Printing Environment

Significant Unknown Expense

Office printing costs are the largest under-managed expense in business today. According to industry experts, these costs are significant and growing.

• As much as 1-3 percent of your corporate revenues are spent on printing costs.
  Source: Gartner Group
• The average employee prints 12,000 pages annually and can cost a business as much as £800.00 a person in toner.
  Source: Cap Ventures & Giga Information
• Office printing trends show a 10-15 percent increase in printed pages annually.
  Source: HP

Unknown Print Devices and Page Volume

Most businesses do not know the number of print devices they own or page volume they produce. Print device purchases are often made without reviewing the overall print environment or analysing the capacity within the existing fleet. In addition, print devices are rarely positioned in an effort to align print volume with printer capacity. These practices increase the costs of printing.

• Ninety percent of businesses do not know how much money they are spending on printing.
  Source: Buyers Laboratory Inc.

Multiple Brands and Vendors

It is very common for printers to be added to print environments through purchases made by individuals in different departments with purchasing power. This practice leads to unmanaged and organic printer fleet growth. This decentralised approach to purchasing print devices results in multiple brands and various vendors providing supplies and service. The cost of managing the environment grows as the number of vendors and cartridge SKUs grow.

• The average printer fleet of 25 devices requires over two dozen cartridge SKUs.
  Source: Printelligent

Copiers and Printers Handled Separately

Copier and print vendors typically work through different departments within your business. For example, your office manager may be responsible for working with a copier supplier while your IT manager works with your print provider. As a result, printer and supply purchases and service requests are often uncoordinated and made without consideration for the overall needs of the company.

The result of decentralisation in purchasing of print devices is the appearance of redundant technologies within your printer fleet, and often an over-capitalised environment because no one party or department is taking a central management position. A common scenario reflecting a decentralised purchasing environment is a business or department with a monochrome copy machine residing next to a color printer.

Complete's Managed Print Solution

Complete's Managed Print Solution takes a holistic view of the management of your entire print fleet and all the costs associated with printing in your office. Most businesses experience significant savings, as much as 30 percent of their print-related costs, by initiating Complete's Managed Print Solution.

Remote Monitoring

Complete proactively manages your print devices through the use of remote monitoring software. A small application resides on a networked PC to regularly monitor print devices. Data is gathered concerning page counts and service alerts and is periodically sent via secure transmission to the managed service provider. The data is used to reflect more accurate billing and is analysed for service issues, often triggering the dispatch of a technician before you may be aware of a service need. The data gives greater visibility of your printer fleet to both you and the managed print service provider.

Supplies & Services

Technicians provide service ranging from simple toner cartridge replacement to major repairs—all delivered at the time of need, as soon as two hours after notification. Printer maintenance tasks are conducted at every visit including printer cleanings. Inventory management chores are eliminated for your staff and printer uptime is maximised.

Management Reports

Print volume, device utilisation, and service history reports are prepared and shared by our managed print experts with your IT Manager. These reports provide a new level of visibility into your print environment and become the basis for recommendations regarding the optimisation of your print fleet.

Lifecycle Management

Device positioning and replacement recommendations are made in order to optimise your print environment. Print fleet assessment is ongoing. When a printer becomes more expensive to service than to replace, or can be effectively used as a trade-in for a printer upgrade or recycled parts, appropriate actions are taken to support your corporate goals.

One Invoice

Complete delivers managed print services on a cost-per-page basis. Your invoice will reflect print volumes grouped by department or cost center. This practice helps establish printing budgets and keeps you informed of exact costs.

Why Choose Complete

Complete has been managing document environments for its clients since 1982. As one of the first managed document provider, Complete is very proud of its industry-leading service and document environment expertise. 

• • Expedited service—in as little as two-hours—for any printer maintenance need, including toner replacement.
  • Corporate-wide commitment to first-visit service resolution. Complete currently maintains an 92 percent first-visit fix rate.
  • Proprietary and state-of-the art technologies to monitor print devices, dispatch technicians and capture data relating to managing your document environment.
  • Trained and dedicated technicians empowered to make onsite decisions to keep your devices up and running.
  • Our consultants actively manage your document environment and make recommendations for optimisation and improved workflow and security.