Contact Us

If your query relates to order tracking please click here for order query.

If you're experiencing difficulties placing an order, please email us with details of the problem and we'll try to resolve it as quickly as possible. Alternatively you can contact our Customer Service team on 0121 766 2000 to place your order.

If you'd like to ask a question or make a comment on your experience of using Complete Imaging plc, please contact us using one of the methods below or e-mail us using the form on our ''Tell us what you think'' page.

By email

In the first instance please contact us using the following e-mail

contactus@completeimaging.co.uk 

Or complete our online form to send an email to our Customer Service team. We aim to respond to your email within 24 hours of receipt.

By telephone

Call our Customer Service team on 0121 766 2000, any time between 8:30am and 5:00pm, Monday -Friday (Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.)

By fax

Fax us on 0121 766 5404. (Local rate number for BT users only. As other network call charges may vary, please refer to your service provider for more details.)

By post

Write to: Customer Services, Complete Imaging  62 Ravenhurst Street Birmingham B12 0EL.

Technical support

If you have any queries or problems with software or technology product, call our  technical support line on 0121 766 2000 or email

Professional Services from 8:30 am to 5.00 pm weekdays, calls are charged at a local call rate. To help us handle your query promptly, please have your model number + serial number available.

Complaints

Please note: If you have a complaint about an order/purchase/delivery made, please contact the Customer Services (see above).

If you're not satisfied with the level of service you receive online, please do let us know by contacting us as above. If you are still dissatisfied with our response, then please email our Customer Services Manager or write to us at:

Customer Services
Complete Imaging
62 Ravenhurst Street
Birmingham
B12 0EL

We undertake:

To deal with your complaint fairly, confidentially and effectively.

To respond to your complaint within 5 days and provide a likely timescale for resolving your problem.

To keep you updated on progress made.